Often perceived as a mere detail, the courtesy tray is in fact one of the first material touchpoints between the guest and the hotel’s in-room food and beverage offering. Unlike minibar items, the products on the courtesy tray are free of charge and replenished daily. It supports a daily ritual for many guests: preparing a cup of coffee or tea.

To help professionals cope with this complexity, FIGURZ is launching a dedicated monthly magazine: a regular appointment to help industry players sort out the household, professional or simply unsuitable references for hotel use - and so make the right choices, more quickly.

Let’s dive deep into the world of OS&E, explaining its meaning, components, and importance, especially in the hotel industry.